IMPORTANT: Please note that our Post & Packages feature is currently affected by the measures we are taking due to COVID-19. Read the update in our Q&A here.
Can I receive post at Factory Berlin?
All Native Members have the option to use the inbound postal service by using Factory’s address to receive letters and small packages (XS). The reception desk won't accept packages bigger than A4 format e.g. books, small gadgets etc. (every package bigger than that will be declined).
It is your own responsibility to check regularly if you have received any mail. We will not inform you when post arrives for you.
NOTE: Nomad Members are not able to use our postal service, as this is a service reserved for Native Members only.
How do I let the Factory Berlin Team know my company name?
Please be aware that Factory will not take receipt of any post unless we have your business name in our records. You need to take the following steps:
- Please email email@example.com and advise the Community Team of your company name;
- Ensure that you add your company name to your Members Profile, by going to 'Manage Membership' and then adding it under 'Postal Companies'.
If you would like to officially use the Factory address as your business address, please refer to Company Registration.
What happens if I don't pick up my mail in time?
We have a 14-day collection rule for deliveries. This means that all post and packages that are not picked up within 14 days of arrival will be returned to sender.
Can I keep receiving post while I'm on a Hold membership?
We will continue to offer this service to Native Members who are on a Hold Membership. However, this service will only include collection and storage of post for the Native Member, and we will not offer any service to open or scan post for members who are on a Hold Membership. Of course, Native Members are welcome to redirect their post elsewhere while they are on a Hold Membership and suggest they do so via the Deutsche Post Redirection Service.
Can I buy stamps and envelopes at reception?
Unfortunately, we are not able to supply stamps and envelopes to members. This is simply a matter of resources. However, we will continue to send out letters for members as before if the letter already is in an envelope with stamps.
Factory Berlin Mitte Address
c/o Factory Works GmbH
Factory Berlin Görlitzer Park Address
c/o Factory Works GmbH